Evaluating and streamlining business operations is a key focus area we consider when we are considering potential new business investments.

How a business operates is often an indicator of whether the business can sustain itself in the long run, or if it will fail. Poor operations management can hurt the business economically; low productivity, missed production schedules, loss of sales & profits, unmet customer expectations, and so on.

All these inefficient processes add up to cost a business as much as 20-30% in lost potential revenue every year.

When we evaluate a potential business, we look at a few key aspects to determine how effective its business operations are set in place:

How do you communicate, evaluate and manage customer requirements?

This aspect of the business defines how the business handles queries related to the products and or services offered, what the customer’s expectations are, how they respond to our products, and obtaining and then relaying feedback to and from the customer to the relevant departments in the company.

Failure to understand and respond to customer requirements appropriately will result in misunderstandings that can negatively affect how the business is perceived by the customer.

Product/Service Design and Development to suit customer expectations

Designing and developing products that adhere to the customer’s requirements is a crucial step in the production process. Without the right protocols in place, any mismatches that occur will hamper the capability of fulfilling requirements in the projected time.

A design process should have a system in place that reviews all customer requirements on time and verifies and validates whether the product is capable of fulfilling said requirements in the allotted time frame before we accept such projects.

Supply Chain & Logistics Management

Maintaining effective relations with all providers that support the organization should be optimized to ensure the business runs reliably. This is especially true in the production phase where the importance of obtaining high-quality raw materials in the right quantity is key to producing high-quality end products.

Here, we will consider the supplier portfolio, their reputation, and cost estimates while also monitoring their deliveries to ensure we receive products in time.

This level of detail should also extend to our logistics operations, which are vital in bridging the gap between us & the customer.

Quality Control & Assurance

Well-defined quality control standards are key to ensuring that you as a business are capable of consistently producing products that meet the requirements of the customer.

Without such practices in place, you will fail to win the confidence & trust of the customer.

When all these elements come into play, you as a business will have an optimized approach that will help you grow your business further!

At Al Nomani, our Business Operation Experts use the ISO 9001 framework to understand the business you own and help you develop a system for you to plan, and implement effective strategies to ensure your customer’s expectations are met while maintaining the best quality standards that they desire.